2ND LEVEL SUPPORT - VIRTUALIZATION STACK (M/W/D)

Wien, Graz, Klagenfurt, Karlsruhe, Remote | Teilzeit

Du liebst es, komplexe Systeme zu verstehen und zuverlässig am Laufen zu halten? Herausforderungen im Linux-Umfeld motivieren dich, und du findest mit analytischem Denken schnell die richtigen Lösungen? Dann unterstütze unser Team und gestalte mit uns die Zukunft unseres Virtualisierungs-Stacks bei Anexia!

#Profile

•  Wartung der Jira-Support-Ticket-Queue sowie Kommunikation mit der internen Operations-Abteilung

• Analyse und Priorisierung von Support-Tickets

• Durchführung von Konfigurationsänderungen an Linux-Systemen oder am Virtualisierungsstack zur Problembehebung oder Root-Cause-Analyse

• Erstellung und Aufbereitung von Tickets für Entwickler

• Integration in ein agiles Softwareentwicklungsteam

#Wanted

• Abgeschlossenes Bachelorstudium in Computer Science, IT, Softwareentwicklung oder vergleichbare Qualifikation

• Sehr gute Linux-Kenntnisse

• Erfahrung im Testen komplexer Systeme

• Kenntnisse in KVM oder anderen Virtualisierungstechnologien von Vorteil

• Kenntnisse in Softwareentwicklung oder Software Operations sowie Support-Erfahrung wünschenswert

• Sehr gute Deutsch- und Englischkenntnisse

#REWARD

Gehaltsspanne

mind. 45.000€

Unsere Benefits

#About

Du hast noch Fragen?

The basics

• The stack: Node.js/Express, Typescript, React, Postgres, Clickhouse, MongoDB, Node.js/Express, Heroku
• The product: We're building agentic software for Finance and Operations teams to automate high-volume workflows across systems, from AP and AR to payroll, inventory, and reconciliations. See 
• The way we work:
• This is a remote job - work anywhere you want, and in any timezone on earth (or outside earth, whatever).
• We are an asynchronous team - we don't do scheduled meetings, and rely on each team member to pick their own schedule and to communicate clearly in writing and with recorded videos. .
• We operate completely autonomously - no one will tell you what to do, we'll just tell you the goals and you will figure out how to work towards them with the rest of the team.

The role

• We’re looking for our first Software Engineer in Test who thinks about quality as a system, not a phase at the end of development.
• You’ll work closely with product and engineering to reduce overall bugginess in a fast-moving application where dozens of features and fixes ship daily.
• This is not a traditional QA role — you’ll help define what “good” looks like, build guardrails that scale, and make quality visible across the team. You won’t be reviewing and QA’ing every pull request, but instead, adding a layer of QA and creating Production monitoring tools to help fix + prevent issues from ever reaching our customers.

What you'll do

• Review, test, and monitor correctness of features in a fast-moving product that ships to Production daily
• Create alerts that help us catch issues before they become issues
• Monitor AI workflow correctness, audit individual workflows to catch regressions
• Make sure tests consistently run super fast
• Maintain staging and test environments that are useful
• Design and evolve automated tests that meaningfully reduce risk, and help close gaps in test coverage

Our interview process

Our interview process is designed to focus on your skills as a software engineer, and your ability to communicate clearly. We're a fully asynchronous company, so that's how we will communicate in this interview process too .

1. We'll ask you to work on ~60 minute coding challenge while recording a Loom (or other screen recording) video of yourself doing the exercise
2. After reviewing the exercise, we'll ask you to work on a second ~60 minute coding challenge while recording a loom (or other screen recording) video.
3. If the video interview above goes well, we'll want to learn a bit more about how you communicate in writing - we will ask you to contribute to a technical design document for a new feature, focusing on what system-level tests and monitoring should be built to accompany this feature
4. Lastly, a short culture-fit interview with our co-founder Michelle.

And finally, hopefully we'll send you an offer. And hopefully you'll accept!

• You're an excellent engineer (you write high quality tests and monitoring, you ship quickly)
• You think in terms of user impact and risk, not just test cases
• Comfortable working in ambiguous, fast-changing environments
• Strong opinions about flaky tests (and how to eliminate them)
• You’ve owned quality for a product or system before
• You're a great communicator via writing, and via recorded videos.
• You're excited about working on a globally-distributed and diverse team, in an incredibly unique culture where autonomy, accountability, and ownership are equally as valued as your skillset.

• Unlimited vacation
• Completely flexible work schedule - work literally anytime (and anywhere) you want!
• Benefits appropriate to your location (health/dental/vision in the USA)
• Company wide retreats multiple times per year
• Like all start-ups we're scrappy, but not scrappy on compensation: Subscript is committed to paying our awesome team members at market-rate, including benefits.

We need an English-fluent Product Designer (UI/UX – Web Application), based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

• Conduct a quick UX review / product audit of the existing web application.
• Identify usability issues, friction points, and navigation challenges based on current user feedback.
• Propose and validate improvements to: Information architecture; Navigation structure; Layout and usability patterns; and Visual hierarchy and accessibility.
• Create and iterate on: User flows; Wireframes and/or low-fidelity prototypes; and High-fidelity UI designs (as needed).
• Collaborate with stakeholders to align improvements with business goals and user needs.
• Work closely with development (or internal stakeholders) to ensure designs are feasible and correctly implemented.
• Deliver design specs and documentation in a format ready for implementation.
•  

Requirements:

• 3+ years of experience as a Product Designer / UX Designer / UI Designer working on web applications.
• Strong portfolio demonstrating: UX problem solving; Workflow and navigation improvement; and UI design and usability enhancements.
• Ability to quickly assess an existing product and prioritize impactful improvements.
• Proficiency in design tools such as Figma (preferred), Sketch, or Adobe XD.
• Strong communication skills and ability to work async with remote teams.
• Comfortable working in a contract-based environment and delivering in short timelines.

About the job

Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google Cloud's services—both our internally critical and our externally-visible systems—have reliability, uptime appropriate to customer's needs and a fast rate of improvement. Additionally SRE’s will keep an ever-watchful eye on our systems capacity and performance.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Engage in and improve the whole lifecycle of services—from inception and design, through to deployment, operation and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Usability and security shouldn't be a contradiction. And neither should usability and reliability. Unfortunately, the current combination of terminal, web-apps, and security mechanisms like Multi-Person Authorization (MPA) often makes it look like there's a contradiction.

Our team's mission is to address this by revolutionizing Google's approach to managing production. We're building a next-generation platform that makes security mechanisms like MPAs seamless, integrates well with Google tools like Automon and IRM (Incident Response Management), and retains the flexibility and power of using the terminal.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Write product or system development code.
  
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
  
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
  
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
  

About the job

Responsibilities

• Write product or system development code.
  
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
  
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
  
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
  

About the job

Responsibilities

• Implement features and bug fixes for the Zamm platform, including the web interface/Chrome Extension, and back-end services.
• Write, test, and review code to ensure it is well-factored, maintainable, and adheres to Google's coding standards and Zamm team's best practices.
• Investigate, debug, and resolve technical problems within the Zamm codebase and infrastructure to ensure service reliability.
• Learn about the systems and security models underpinning Zamm, and its use in isolated and low dependency environments.
• Partner effectively with other engineers, product managers, and stakeholders.

About the job

gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.

Ads Solutions Engineering (ASE) is the hub for innovation & engineering excellence that power customer growth and exceptional Ads experiences in the Global Business Organization.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
• Be responsible for proactively scoping, designing, and building series of solutions and best practices at a global level to be reused by customers, sellers, partners.
  
• Adapt existing bespoke ads solutions created by regional teams into globally scaled solutions that can support thousands of customers.
  
• Own solution life cycle from discovery, to launch, handling maintenance bugs & feature requests, as well as deprecation for a portfolio of scaled solutions.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and our customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Large Customer Sales (LCS) in Poland works with the biggest and most complex Advertisers in Poland to help them with Google AI and expert Googlers.

Responsibilities

• Manage a portfolio of Enterprise Customers, primarily from Travel and Finance and Technology industries, develop a clear, long-term strategy for them, lead a cross-functional team within Google to collaborate on projects and drive client success; build and own C-level relationships with these Customers.
• Manage a team of Industry Managers and an Investigative Consultant, set and communicate team and individual priorities and make decisions and support activities that align with Google’s values, coach them on engaged selling.
• Plan for, and achieve, growth goals, through the presentation of AI-powered Google advertising products/solutions that will help clients to meet their business and marketing objectives faster than competition.
• Role model Google AI Thought Leadership with Google products knowledge and Google AI product adoption.

About the job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

The Chrome Autofill team is responsible for one of the browser's most critical features, driving user and ecosystem value by saving users up to 50% of form submission time. The team is moving beyond traditional address, payment and password filling towards building a next generation of personalized experiences powered by AI.

Responsibilities

• Define and advocate a clear product goal and roadmap for Chrome Autofill features.
• Develop product requirements by synthesizing user feedback, log analysis, and AI model performance metrics.
• Lead and influence cross-functional teams (Engineering, Research, UX, Legal, etc.) to design, implement, and launch innovative features.

About the job

Google's software developers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for software developers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software developer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our software developers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

With your extensive technical expertise you take initiative to independently design and implement new systems, designing, implementing, and testing multiple features with little or no direction from tech lead or manager. You collaborate with key stakeholders to determine the future direction of work.

As a Staff Software Developer for Chrome Enterprise, you will be a key technical leader responsible for the architectural goal and developing strategy of Chrome’s enterprise offerings. You will work across Chrome Enterprise developing teams to ensure a cohesive technical direction. Your role extends beyond immediate teams to partner organizations such as Cloud, Workspace, and ChromeOS to build technical alignment across shared software stacks.

Chrome is dedicated to building a better, more open web. We’re focused on making a better browser (on both desktop and mobile) to help users take advantage of all the web has to offer in a safe and secure way.Chrome is available across all major platforms — iOS, Android, Windows, Mac, Linux and Chrome OS. We also built Chrome as an open source project so the entire web ecosystem could benefit from the latest innovations in speed, simplicity and security.

Responsibilities

• Provide technical leadership on projects.
• Collaborate with and coach a distributed team of developers.
• Facilitate alignment and clarity across teams on goals, outcomes, and timelines.
• Manage project priorities, deadlines, and deliverables.
• Design, develop, test, deploy, maintain, and enhance large-scale software solutions.

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

The Health & Home (H&H) team, part of Google's Platforms & Devices product area, aims to improve lives at scale across two key domains: health and home. We are empowering longer, healthier lives via Fitbit, the Personal Health Coach, and AI-powered, actionable insights, and creating a home that cares for its inhabitants and the world. We build the Google Home app and Nest ecosystem, using Gemini to enhance automation, security, and energy management. H&H integrates cutting-edge AI and hardware/software to deliver seamless experiences for user well-being.

The Health and Home Infrastructure team empowers these experiences with scalable serving and offline infrastructure, coherent developer platforms, and trusted data services. We maintain mission-critical, high-QPS distributed systems that guarantee reliability and low-latency performance for all Home and Health services.

The Health Platforms and Devices team builds innovative products and services that help our users live longer, healthier lives. We bring together the best of Google technologies and AI, health behavior science, and user-centered design to help users organize the health and wellness data, get insight from it, and take action toward their health goals. We do this with a suite of apps, services, and health wearables. We aim to make consumer health more personal, proactive, and actionable.

Responsibilities

• Hire and grow the team in Warsaw, establish the engineering culture, and manage engineers while maintaining engineering best practices and ensuring high engineering quality.
• Develop, maintain, and ensure the reliability and low-latency performance of high-QPS distributed systems.
• Review code and provide feedback to ensure best practices, including style guidelines, accuracy, testability, and efficiency.
• Facilitate alignment and clarity across teams on goals, outcomes, and timelines while managing project priorities, deadlines, and deliverables.
• Deliver high impact projects for Home Infrastructure by ensuring high engineering quality and working collaboratively with teams in different locations.

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

The Health and Home (H&H) team, part of Google's Platforms and Devices, Product Area (PA), aims to improve lives at scale across two key domains:

• Health: Empowering longer, healthier lives via Fitbit, the Personal Health Coach, and AI-powered, actionable insights.

• Home: Creating a home that cares for its inhabitants and the world. We build the Google Home app and Nest ecosystem, using Gemini to enhance automation, security, and energy management.

H&H integrates cutting-edge AI and hardware/software to deliver seamless experiences for user well-being.

The Health and Home Infrastructure team empowers these experiences with scalable serving and offline infrastructure, coherent developer platforms, and trusted data services. We maintain, high-queries per second (QPS), distributed systems that guarantee reliability and low-latency performance for all Home and Health services.

The Health Platforms and Devices team builds innovative products and services that help our users live longer, healthier lives. We bring together the best of Google technologies and AI, health behavior science, and user-centered design to help users organize the health and wellness data, get insight from it, and take action toward their health goals. We do this with a suite of apps, services, and health wearables. We aim to make consumer health more personal, proactive, and actionable.

Responsibilities

• Develop and maintain high-QPS distributed systems, reliability and low-latency performance of high-QPS distributed systems. 
• Lead technical trade-off analyses to evaluate competing technologies, ensuring architectural decisions prioritize long-term scalability, system robustness, and operational efficiency.
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
• Deliver projects for Home Infrastructure. Ensure engineering quality in the team.
• Work collaboratively with other teams in Home Infrastructure in different locations for delivering projects. Mentor junior team members in ramping up in the space.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

The Google Cloud Support team is dedicated to ensuring customers get the most out of their Google Cloud investment.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Understand Google's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and build tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production.

About the job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

In this role, you will be joining a fast-paced environment where new discoveries are frequent and require constant adaptation. You will manage direct customer interaction, high impact, and tradeoffs.

Responsibilities

• Contribute to creating an engaging business messaging platform.
• Spend time with customers, users, and partners around the world both virtually and physically, understand their needs, and translate them to the future of global communication.
• Identify the impact opportunities both for Google and the entire RCS ecosystem which could be related to AI-powered agents, conversational design, commerce, trust and safety, personalized brand engagement, or other areas.
• Enable brands to create an engaging customer experience.

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

As a Software Engineer in the data foundations team, you will play a key role in building and maintaining the platform that empowers Google Health engineers to build features for users. You will be responsible for designing, developing, and deploying back-end services and intuitive automation tools using Java/Go/Kotlin. You will have the opportunity to work on projects that directly improve engineering efficiency and code quality, collaborating with a team and contributing to a culture of automation and innovation. You will be involved in the full software development life-cycle, from understanding user needs to deploying and maintaining scalable solutions.

The Health Platforms and Devices team builds innovative products and services that help our users live longer, healthier lives. We bring together the best of Google technologies and AI, health behavior science, and user-centered design to help users organize the health and wellness data, get insight from it, and take action toward their health goals. We do this with a suite of apps, services, and health wearables. We aim to make consumer health more personal, proactive, and actionable.

Responsibilities

• Build and maintain comprehensive unit and integration tests to ensure the quality of software.
• Participate in code reviews, troubleshoot and resolve issues.
• Identify and address technical debt within the team's codebase and systems.
• Contribute to the team's technical documentation and knowledge sharing efforts.

About the job

Responsibilities

• Write product or system development code.
• Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.
  
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
  
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
  
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
  

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

The Google Cloud AI Research team addresses AI challenges motivated by Google Cloud’s mission of bringing AI to tech, healthcare, finance, retail and many other industries. We work on a range of unique problems focused on research topics that maximize scientific and real-world impact, aiming to push the state-of-the-art in AI and share findings with the broader research community. We also collaborate with product teams to bring innovations to real-world impact that benefits our customers.

Responsibilities

• Write product or system development code. 
  
• Collaborate with peers and stakeholders through design and code reviews to ensure best practices amongst available technologies (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
  
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
  
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
  
• Implement solutions in one or more specialized ML areas, utilize ML infrastructure, and contribute to model optimization and data processing.
  

• Implement new product features end-to-end in React, TypeScript, and Next.js (from data layer to UI).
• Work with well-defined specifications, so you can focus on building instead of untangling unclear requirements.
• Extend and reuse existing modules and components, keeping things consistent and maintainable.
• Write tests and maintain code quality, ensuring reliability and readability.
• Participate in CI/CD workflows, helping ensure smooth, repeatable deployments.

• 2–5+ years of professional software engineering experience.
• Strong experience with React and TypeScript, comfortable with modern patterns and tooling.
• Hands-on experience with Next.js, including routing and data fetching.
• Experience with CI/CD pipelines and shipping code to production.
• Proven track record of deploying software and owning features through release.
• Clear, direct communication and a builder mindset: you like taking a specification and making it real.

• Experience with serverless or cloud-native architectures.
• Experience working in a JavaScript/TypeScript monorepo.
• Familiarity with infrastructure-as-code or deployment automation tools.
• Experience with Pulumi (with SST) and the event-driven architecture.
• Familiarity with Python and data pipelines.

QA ENGINEER (M/W/D)

Wien, Graz, Klagenfurt, Karlsruhe, Remote | Teilzeit (20 - 30 Stunden)

Du hast ein Auge für Details und tüftelst gerne daran, Systeme auf Herz und Nieren zu prüfen? Qualität ist für dich kein Schlagwort, sondern ein Anspruch, den du mit durchdachten Tests und cleveren Methoden lebst? Dann bring dein Know-how ein und gestalte mit uns die Zukunft unseres Virtualisierungs-Stacks bei Anexia!

#Profile

• Integration in ein agiles Softwareentwicklungs-Team

• End to End Testing unseres Virtualisierungs-Stacks

• Ausbau von Testmethoden sowie Einsatz von Test- und QA-Tools

• Erstellung und Pflege von Testplänen

• Unterstützung beim Ausbau des Monitorings

#Wanted

• Abgeschlossenes Bachelor-Studium in Computer Science, IT, Softwareentwicklung oder vergleichbare Qualifikation

• Mindestens drei Jahre Berufserfahrung im Testen von Systemen mit mehreren Komponenten

• Erfahrung im Umgang mit Test- und Monitoringtools

• Erfahrung in der Softwareentwicklung sowie im Bereich Virtualisierung wünschenswert, jedoch nicht zwingend erforderlich 

• Analytisches und lösungsorientiertes Denken sowie selbstständige Arbeitsweise

• Sehr gute Deutsch- und Englischkenntnisse

#REWARD

Gehaltsspanne

mind. 50.000€

Unsere Benefits

#About

Du hast noch Fragen?

About the job

Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of Engineers. You not only optimize your own code but make sure Engineers are able to optimize theirs. As a Software Engineering Manager you manage your project goals, contribute to product strategy and help develop your team. Teams work all across the company, in areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, user interface design; the list goes on and is growing every day. Operating with scale and speed, our exceptional software engineers are just getting started -- and as a manager, you guide the way.

With technical and leadership expertise, you manage engineers across multiple teams and locations, a large product budget and oversee the deployment of large-scale projects across multiple sites internationally.

In this role, you will lead the Device Lifecycle Efficiency team that is responsible for managing various hardware processes and workflows across the lifecycle of hardware devices from proposals, bring-up, launch and through end-of-life. Your team develops backend systems and frontends for hundreds of users in different roles to guide devices from concept to the marketplace and other user journeys. These systems are used both internally and by dozens of external partners (e.g., original equipment manufacturer, original device manufacturers, SoCs, component and hardware vendors). You will help in shaping how the team evolves to support the next generation of ChromeOS based on Android.

Responsibilities

• Set and communicate team priorities that support the broader organization's goals. Align strategy, processes, and decision-making across teams.
  
• Set clear expectations with individuals based on their level and role and aligned to the broader organization's goals. Meet regularly with individuals to discuss performance and development and provide feedback and coaching.
  
• Develop the mid-term technical goal and roadmap within the scope of your (often multiple) teams. Evolve the roadmap to meet anticipated future requirements and infrastructure needs.
• Design, guide and vet systems designs within the scope of the broader area, and write product or system development code to solve ambiguous problems.
  
• Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
  

About the job

In this role, you will manage various projects, identifying future opportunities, improving processes and driving the technical directions of your programs.

This role offers an opportunity to directly shape the reliability of Google's foundational machine management systems, a critical component of our infrastructure. You will partner with Infrastructure SRE leaders at all levels, driving programs, providing structure, organization, and visibility to technical initiatives. Beyond program execution, you will be instrumental in establishing frameworks that improve organizational efficiency, foster technical leadership, and improve decision-making in a dynamic environment. Your work will directly enable Google to maintain its leadership.

Responsibilities

• Partner with Site Reliability Engineering leadership to define the outlook for the infrastructure program portfolio. Set multi-quarter roadmaps, manage resource allocation, and align investments with organizational reliability goals.
• Collaborate with SRE Engineers and development partners to architect improvements for core. Drive initiatives that enhance system availability, scalability, and latency.
• Establish and evolve program governance frameworks. Drive process improvements that reduce toil, facilitate complex decision-making, and ensure high-velocity execution across the organization.
• Identify, assess, and mitigate technical and operational risks. Build influential relationships with executive stakeholders across Engineering, Product, and Finance to ensure alignment on critical infrastructure milestones.
• Define and track key performance indicators (KPIs) for program health. Use data-driven insights to measure impact, driving continuous improvement in engineering productivity and organizational growth.

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions.

In this role, you will be creating the mechanisms to collect, analyze, and visualize data, providing insights that inform the development of upcoming Pixel products. You will work to measure user satisfaction and capture feedback during campaigns and field deployments, ensuring we deliver quality experiences.

The Google Pixel team focuses on designing and delivering the world's most helpful mobile experience. The team works on shaping the future of Pixel devices and services through some of the most advanced designs, techniques, products, and experiences in consumer electronics. This includes bringing together the best of Google’s artificial intelligence, software, and hardware to build global smartphones and create transformative experiences for users across the world.

Responsibilities

• Partner with engineers, designers, and product managers to infuse data-motivated insights into every stage of Pixel product development.
• Advocate data-motivated strategies, contributing expertise to key product decisions that shape future devices.
• Design and develop systems for collecting and analyzing data from Pixel device sources.
• Create tools and reports that provide clarity and insight for launch and executive reviews.
• Develop and maintain data models, dashboards, and data warehouses that serve as the foundation of investigative capabilities.

About the job

Like Google's own ambitions, the work of a Software Engineer (SWE) goes way beyond just Search. SWE Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of engineers. You not only optimize your own code but make sure engineers are able to optimize theirs. As a SWE Manager you manage your project goals, contribute to product strategy and help develop your team. SWE teams work all across the company, in areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, user interface design; the list goes on and is growing every day. Operating with scale and speed, our exceptional software engineers are just getting started -- and as a manager, you guide the way.

In this role, you will not only optimize your own code but also ensure engineers optimize theirs. You will manage project goals, contribute to product strategy, and help develop the team.

As a part of Android Automotive, you will develop platforms and services that bring Google’s ecosystem to vehicles. You will address tests such as bridging the gap between car sensors and Android Frameworks, building feature user experiences that are driver distraction-safe, and defining the future of Google’s AI technologies. Additionally, you will build and manage Engineering teams of low-level system architecture, application development, and back-end systems. You will help reimagine the Android operating system, and apps and services for end users.

Responsibilities

• Set and communicate team priorities that support the broader organization's goals. Align strategy, processes, and decision-making across teams.
• Set clear expectations with individuals based on their level and role and aligned to the broader organization's goals. Meet regularly with individuals to discuss performance, development and provide feedback and coaching.
• Develop the mid-term technical direction and roadmap within the scope of the teams. Evolve the roadmap to meet anticipated future requirements and infrastructure needs.
• Design, guide and vet systems designs within the scope of the broader area, and write product or system development code to solve ambiguous problems.
• Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).

About the job

Responsibilities

• Lead the design and implementation of complex features for the Cloud Run console, making Google Cloud intuitive and powerful for our users.
• Write high-quality, scalable code using Kotlin and TypeScript. Contribute to a modern codebase as the team actively transitions services from Java to Kotlin.
• Partner with user experience designers, researchers, and product managers to define product direction and implement an excellent user experience.
• Collaborate with Application Programming Interface (API) and backend teams to ensure seamless integration, high scalability, and performance of the UI platform.
• Take ownership of critical technical solutions from concept to launch. Mentor junior engineers, drive engineering excellence, and foster a culture of innovation.

About the job

Responsibilities

• Collaborate with cross-functional teams to design, implement, and optimize Embedded or Android framework components and system software that enable advanced AI-powered features.
• Develop solutions that span API design, Android framework modifications, system services, Hardware Abstraction Layer (HAL) interfaces, and native libraries (C/C++).
• Advocate product excellence for best practices in software engineering, particularly in the context of on-device ML and embedded systems.
• Build and own critical software modules integral to the team's mission.
• Produce clear, comprehensive, and helpful technical documentation for internal teams, clients, and automotive partners, facilitating seamless integration and understanding of the AI/ML capabilities you help build.

About the job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

In this role, you will be joining a fast-paced environment where new discoveries are frequent and require constant adaptation. You will manage direct customer interaction, high impact, and challenging trade-offs.

Responsibilities

• Lead PRDs by collaborating with partner teams (e.g., engineers, program managers, UX) during product design and development to implement the requirements to turn PRDs into OKRs for multiple teams. 
  
• Contribute to the ambition of creating an engaging business messaging platform.
• Spend time with customers, users, and partners around the world both virtually and physically, understand their needs, and translate them to the future of global communication.
• Identify the highest impact opportunities both for Google and the entire RCS ecosystem which could be related to AI-powered agents, conversational design, commerce, trust and safety, personalized brand engagement, or other areas.
• Enable brands to create an engaging customer experience.

About the job

Responsibilities

• Drive a technical team focused on building the Gemini Enterprise mobile application for iOS and Android.
• Build and own applications that address horizontal use cases spanning multiple industries.
• Integrate Google technology working at multiple levels of stack from the APIs to front-end.
• Address the needs of enterprises and their employees the end users of the mobile application.
• Build reusable components to be used in the development of vertical-specific UI.

About the job

Responsibilities

• Calibrate business against the objectives and key results, and forecast and report territory-level business status.
• Build and maintain executive relationships with customers as the Artificial Intelligence (AI) Subject Matter Expert, influence long-term direction for new and existing customers as well as the Google Cloud Field Sales Representatives (FSRs) and Customer Engineers (CEs).
• Assist customers in identifying AI use cases aligned with Google Cloud AI products and solutions, while articulating key solution differentiators and measurable business impact.
• Develop and execute account plans, including a broader enterprise plan across key verticals while collaborating with Google Account and Technical teams to develop and drive pipelines, provide expertise, and execute Go-To-Market (GTM) business plays with Google Cloud teams and GCP partners.
• Comply with all company health and safety policies, procedures, and legal requirements.

About the job

In this role, you will work with the Dataplex Lineage team, which develops APIs, UIs, and job log processing to track and visualize transformations between GCP data assets. The derived lineage graph is a key enabler for data professionals to debug issues in data processing pipelines, govern AI model training, forecast the impact of changes, and manage data compliance. Additionally, the team develops agentic experiences to redefine how GCP users govern their data and jobs, while collaborating closely with open-source communities.

Responsibilities

• Work with Product Management and Leadership to define and influence product outlook and strategy, lay out a technical path to achieve it.
• Plan and oversee the technical initiatives.
• Support and grow technical talent on the team.
• Coordinate and align with other technical leaders in the organization.
• Identify, pitch, and nurture new opportunities to use technology to help our customers achieve their goals and differentiate Google Cloud platform.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Develop a deep understanding of client needs basis their measurement objectives and provide optimal measurement strategy and define right Key Performance Indicators (KPIs) based on their eligibility criteria.
• Design and execute measurement studies (e.g., conversion lift studies, Marketing Mix Modeling (MMM) calibrations, etc.) for clients and optimize for success ensuring there is a read on uplift.
• Triage to Return on Investment (ROI) analysis on the broader media plans. Analyze attribute lift, across channels to inform the right channel strategy.
• Partner with Account Executives (AE) and media effectiveness to interpret measurement results for the client and identify opportunities to increase product adoption for key solutions and grow investment.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Develop a deep understanding of client needs basis their measurement objectives and provide optimal measurement strategy and define right Key Performance Indicators (KPIs) based on their eligibility criteria.
• Design and execute measurement studies (e.g., conversion lift studies, Marketing Mix Modeling (MMM) calibrations, etc.) for clients and optimize for success ensuring there is a read on uplift.
• Triage to Return on Investment (ROI) analysis on the broader media plans. Analyze attribute lift, across channels to inform the right channel strategy.
• Partner with Account Executives (AE) and media effectiveness to interpret measurement results for the client and identify opportunities to increase product adoption for key solutions and grow investment.

About the job

Responsibilities

• Write product or system development code.
• Lead design reviews with peers and stakeholders to select among available technologies.
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Platforms Engineering team sets the technical foundations and develops the necessary platforms and components for both Ads Solutions Engineering and regional teams to efficiently build and deliver customer solutions.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Design and build technical platforms to support gTech Ads teams in developing customer solutions efficiently and compliant with data and legal policies.
• Work with regional and global teams to understand their needs to identify areas for improvement on our existing platforms.
• Build automation tools that help gTech Ads teams perform their work more efficiently, with a focus on customer deliverables.
• Understand the nuances of clients within the industry and develop subject matter expertise in trending spaces.

About the job

Responsibilities

• Collaborate closely with Account Managers/Account Executives to determine the optimal support for the client portfolio.
• Develop and apply knowledge of the market, industry, products, and tools in preparation to offer solutions for our clients' business challenges.
• Analyze data and trends in order to create meaningful insights for clients.
• Implement solutions, track performance, and optimize against advertiser goals.
• Report on key performance indicators and values delivered for customers. Create proposals to represent solution design around client goals.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Responsibilities

• Collaborate closely with Account Managers/Account Executives to determine the optimal support for the client portfolio.
• Develop and apply knowledge of the market, industry, products, and tools in preparation to offer solutions for our clients' business challenges.
• Analyze data and trends in order to create meaningful insights for clients.
• Implement solutions, track performance, and optimize against advertiser goals.
• Report on key performance indicators and values delivered for customers. Create proposals to represent solution design around client goals.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business challenges. You will drive the technical win and define the delivery and consumption plans. You will use your strategic acumen and presentation skills to engage with technical and business leaders, and present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.

You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, and data analytics.

Responsibilities

• Develop and own the technical account plan and strategy, participating in planning and supporting targeted sales motions.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers; continue to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Responsibilities

• Develop and maintain reliability and low-latency performance of high-queries per second distributed systems.
• Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.