Junior Customer Relations Expert

Location: Krakow, Poland (Fully Remote)

Work Schedule: Hourly

About the Role

We are seeking a motivated and detail-oriented Junior Customer Relations Expert to join our dynamic team. This fully remote position based in Krakow, Poland offers an excellent opportunity to develop your skills in customer service and client management within a supportive and collaborative environment.

Key Responsibilities

• Provide exceptional customer service through various communication channels.
• Utilize CRM software to manage and update customer information accurately.
• Resolve customer inquiries and issues efficiently with strong problem-solving skills.
• Perform accurate data entry and maintain customer records.
• Handle multiple tasks simultaneously while maintaining attention to detail.
• Collaborate effectively with team members to enhance customer satisfaction.
• Apply basic marketing knowledge to support customer engagement initiatives.

Required Skills

• Excellent communication skills, both written and verbal.
• Proficiency in CRM software and data entry.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Basic understanding of marketing principles.
• Team collaboration and interpersonal skills.

Benefits

• Sign-in Bonus upon joining the team.